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What Happens Next After Ordering

After you place an order, it is immediately sent to the manufacturer. Also, an order confirmation is automatically emailed to you. (This is why it is important to make sure that you provide a valid email for this communication.) The order will get picked and packed within the timeframe indicated on the product page. If you need expedited service, please feel free to contact us at 781-750-3190 [orderdesk@active.supply] -- there are no guarantees, but we will do what we can to make sure that the process goes as quickly as possible.

You may communicate special instructions, by using the “Order Notes” area of the shopping cart. We understand certain situations require special needs which we will do our best to accommodate.

A shipping confirmation email will be sent to the email that you provided once the package with your order is being processed for pick-up by the carrier you selected. It provides the tracking number. You can go to the carrier's website and use the tracking number to follow the progress of your shipment. Sometimes, there is a little delay between your package being ready and when the carrier updates details on their website. If you do not see a status change in 24 hours, please let us know.

When your package arrives, open it and see what you ordered. If there are any problems, please let us know right away. We want you to be happy with your purchase. We have a 30-day return policy, and request that you contact us for an RMA number and a return address (the return address is usually on the shipping label).

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